Front Desk Agent -Marriott's Ocean Pointe Full-time Job

Front Desk Agent Full-Time

Shift: 1st/2nd including weekends and holidays

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Where each associate at Marriott’s Ocean Pointe is offered great perks & incentives.

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Where you can make a difference.

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Where your skills help you make a difference.

• Must be able to work a flexible schedule, including complete weekend and holiday availability
• Must have great customer service skills – all our positions come into contact with guests!

Where we celebrate and cultivate connections.

• Marriott Vacations Worldwide was Recently Ranked #1 on the Newsweek Top 100 Most Loved Workplaces!!

Follow us on social media!

• Instagram: @marriottvacationsworldwide
• Facebook: Marriott Vacations Worldwide
• X: @marriottVAC

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world. As a leader in leisure travel, we take pride in delivering meaningful moments while having fun and growing our skills—and you can too!

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Marriott Vacation Club is a collection of upper-upscale vacation ownership programs with a diverse portfolio of more than 60 resorts and more than 13,000 vacation villas and other accommodations throughout the U.S., Caribbean, Central America, Europe, Asia, and Australia. Marriott Vacation Club provides Owners and their families with the flexibility to enjoy a wide variety of vacation experiences that are characterized by the consistent high quality and warm hospitality for which the Marriott name has become known. Marriott Vacation Club Pulse®, a brand extension of Marriott Vacation Club, offers properties in the heart of vibrant cities, including New York City, San Diego, South Beach, Washington, D.C., Boston and San Francisco. Our VisionTo inspire people to live their lives to the fullest through exceptional vacation experiences – that are treasured for a lifetime. Our HistoryInnovation. Integrity. Excellence. This is the story of Marriott Vacations Worldwide. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Our CultureGrounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.